Frequently Asked Questions

F.A.Q. Your Questions Answered.

On this page you will find answers to frequently asked questions.


[spoiler title=”What is the upcharge for custom finishes?” open=”0″ style=”1″]One-Time charge of $150 NET for custom mixing of an individual finish in addition to $25 NET per unit applied.[/spoiler]

[spoiler title=”If a fabric has a repeat, what is the increase in yardage?” open=”0″ style=”1″]Depending upon the repeat – see chart on page 6 of the price list. Add horizontal and vertical repeats together to get % to add to standard requirement.[/spoiler]

[spoiler title=”What woods are the legs of the upholstered pieces available in?” open=”0″ style=”1″]Hard maple[/spoiler]

[spoiler title=”What finishes are the legs of the upholstery pieces available in?” open=”0″ style=”1″]Any standard CA finish.[/spoiler]

[spoiler title=”Are shop drawings included in the price of custom products?” open=”0″ style=”1″]Price includes one set shop drawings, additional drawings furnished at $75 NET per hour[/spoiler]

[spoiler title=”Does Charles Alan do field measurements/Installations?” open=”0″ style=”1″]We prefer not to, but on local installations we can accommodate. Charge depends upon product and location.[/spoiler]

[spoiler title=”Can upholstery pieces be done in multi fabrics?” open=”0″ style=”1″]Yes – there is a 5% up-charge for multiple fabrics/leathers.[/spoiler]

[spoiler title=”Where is COM/COL to be sent?” open=”0″ style=”1″]Charles Alan Inc., 2901 Stanley, Ave. Ft. Worth, TX 76110[/spoiler]

[spoiler title=”How should COM/COL be tagged?” open=”0″ style=”1″]Should be tagged with PO# and product number.[/spoiler]

[spoiler title=”What is the lead time for CA product?” open=”0″ style=”1″]Standard product is 6 to 8 weeks after receipt of COM/COL, Custom product is 10 to 12 weeks after receipt of COM/COL and sign-off.[/spoiler]

[spoiler title=”Who is my representative?” open=”0″ style=”1″]Hidden content[/spoiler]

[spoiler title=”What are the office hours?” open=”0″ style=”1″]7:30 a.m. to 5:00 p.m.[/spoiler]

[spoiler title=”What are the plant hours?” open=”0″ style=”1″]6:30 a.m. to 3:00 p.m.[/spoiler]

[spoiler title=”When is a deposit required?” open=”0″ style=”1″]A deposit is required on ALL custom products regardless of a company’s credit status. A deposit is also required on ALL first time orders.[/spoiler]

[spoiler title=”Do you accept credit cards?” open=”0″ style=”1″]Yes, Visa, MasterCard, Discover and American Express, a 3.5% fee will be added to all credit card orders.[/spoiler]

[spoiler title=”Is there a minimum freight charge?” open=”0″ style=”1″]$150.00[/spoiler]

[spoiler title=”When does an order go into production?” open=”0″ style=”1″]An order is not entered into production until all details are final, meaning all COM/COL has been received and approved, the finish has been signed-off, the ship to address specified and the deposit (if required) has been received.[/spoiler]